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12-16 Nepean Highway, Mentone

sales@thepoolstorewarehouse.com.au

Returns Policy

We accept full responsibility for the safe arrival of your order and will replace any product that is sent incorrectly by us.

Conditions

  • You must contact us within 7 days of the date the product was received.
  • The product must be returned in the same condition it was received.
  • Products damaged because of incorrect use/installation, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.
  • We do not accept returns and refunds due to change of mind.
  • Chemicals are non-refundable.
  • Drum returns will only be accepted with the purchase of a new drum.

If you have any questions about our return policy, please contact us on (03) 9583 1470.

Steps for returning a faulty or incorrect product

  1. Contact us on (03) 9583 1470 to obtain a pre-paid return label.
  2. Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt and affix the pre-paid label.
  3. We will advise you whether it is to be dropped off at Australia Post or picked up by courier.
  4. Once your product is received, the return will be processed within 3 business days and a new replacement will be shipped. (Note: if the item was a back-order item and needs to be ordered by us, we will notify you of ETA).
Convenient Location

12-16 Nepean Highway, Mentone

Customer Support

(03) 9583 1470

Fast Delivery

Tracking Updates Included

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