Call today for the best advice for your pool.
COMMON PURCHASE QUERIES ANSWERED
ORDERS & SHIPPING
Our delivery partners typically pickup and deliver parcels Monday to Friday from 8am to 6pm. However, parcels won’t be picked up or delivered during public holidays.
It is easy to create an account through the ‘My Account’ portal. Once completed, you will be able to view your account information and previous orders.
You can update your billing and shipping address through the my account portal.
Once your order has been processed, we will send a tracking number to the nominated mobile number.
The Poolstore Warehouse does not keep credit card information on file.
All of our products are GST inclusive.
The Poolstore Warehouse only ships within Australia.
Depending on the size and number of items, your order may come in more than one package.
IF YOU NEED TO SWAP AN ITEM
RETURNS & EXCHANGES
We accept full responsibility for the safe arrival of your order. We will replace at our expense any product that arrives in not working condition, damaged during transit or is sent incorrectly by us. You can view our full Returns Policy here.
We will replace at our expense any product that is sent incorrectly by us.
We use an exterior delivery system that is liable for any damages caused in transit. If this is the case, please give us a call on (03) 9583 1470. Alternatively, you can get in contact with us here.
Please return your items to 12-16 Nepean Highway, Mentone.
Call us today on (03) 9583 1470 to speak to our friendly and knowledgeable team.
If you have accidentally entered an incorrect shipping address, please get in contact with us as soon as possible.
It is of the customers responsibility to order the correct pool equipment and components. If you are unsure of what equipment is best for you, please don’t hesitate to get in contact with us.
Yes. However, please allow for additional shipping time.